Customer Service Recoveries Apprentice
CREDIT RESOURCE SOLUTIONS LTD · DEAN CLOUGH MILLS, HX3 5AX
Customer service practitioner (level 2)
If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
The work
CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Your duties and responsibilities include:
- Handling inbound customer enquiries and delivering a professional, friendly and helpful service
- Taking ownership of customer queries and working towards positive outcomes
- Listening carefully to customers to understand their individual circumstances and needs
- Exploring appropriate solutions and negotiating suitable arrangements where required
- Investigating and resolving customer queries, identifying opportunities to put things right
- Supporting customers who may be experiencing financial difficulties with understanding and empathy
- Maintaining high standards of customer service while working in a fast-paced contact centre environment
- Working collaboratively with colleagues to achieve team objectives and deliver excellent customer experiences
- Following company procedures and regulatory requirements
- Continuously developing your knowledge and skills to improve the service provided to customers
Training
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths and English if required
- Delivery method and location of training to be confirmed
Training provider: INTEC BUSINESS COLLEGES LIMITED
What you come out with
- Career progression includes Team Leader and Team Management
- Progression may be available to the right candidate on successful completion of the apprenticeship
What they are looking for
- IT skills
- Confident telephone manner
- Excellent listening skills
- Good problem solver
- Dedicated
- Hard working
- Confident individual
- Team player
- Enthusiastic & self motivated
- Able to work in a busy role
- Remain calm under pressure
- Flexible & Proactive
- Call Centre experience
- Very strong C/Service Skills
- Strong work ethic
- Strong communication skills
- Excellent attention to detail
- Ability to solve problems
- Professional under pressure
- Willingness to learn
Qualifications
- Desired · GCSE English A* - C / 9 - 4
- Desired · GCSE Maths A* - C / 9 - 4
Things to consider
- The role offers an uncapped bonus scheme 5% employee pension contributions
- Breakfast provided twice a week
- Free onsite parking
- Access to Employee Assistance Programme
- Given a day off on your birthday
- Role is office based - Hybrid working is not available
Pay extras and benefits
- Competitive annual salary
- Enhanced employer pension contributions
- Enhanced maternity and paternity benefits
- An additional paid day off for your birthday
- Free breakfast every Monday and Friday
- Free onsite parking
- Company bonus scheme
- Employee Assistance Programme
- Access to exclusive employee discounts and offers through Perkbox
£24,784 a year
The employer
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team. Credit Resource Solutions Ltd have achieved an Investors in People Award - We invest in apprentices Silver Award
Workplace
- CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX