Digital Response Apprentice
CREDIT RESOURCE SOLUTIONS LTD · DEAN CLOUGH MILLS, HX3 5AX
Customer service practitioner (level 2)
Support customers by listening to their individual needs and understand their circumstances, helping to identify the most appropriate solutions. This could include setting up manageable repayment plans, referring them to free debt advise services or supporting them through the dispute resolution process.
The work
- Responding to customer enquiries through email, WhatsApp, webchat and conversational SMS.
- Communicating with customers and third parties in a professional, clear and helpful manner.
- Understanding customers' individual circumstances and identifying appropriate solutions.
- Supporting customers in negotiating manageable repayment arrangements through digital channels.
- Handling customer and client enquiries efficiently and effectively.
- Processing and responding to incoming customer correspondence.
- Recognising when customers may be experiencing financial difficulties and ensuring they receive appropriate support and guidance.
- Following regulatory and compliance requirements to ensure customers are treated fairly.
- Working towards individual performance targets while maintaining high standards of customer service.
Training
- Customer Service Practitioner Level 2 Apprentice Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required
- Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks
Training provider: INTEC BUSINESS COLLEGES LIMITED
What you come out with
- Career progression includes Team Leader and Team Management Progression on successful completion of the apprenticeship
- Permanent position
What they are looking for
- Customer care skills
- Excellent Communication Skills
- Strong IT Skills
- Confident using IT Systems
- Conscientious and hard working
- Excellent Team Player
- Self Motivated
- Can work independently
- Can work as part of a team
- Excellent verbal communication
- Fast paced environment
- Motivated to achieve targets
- Strong customer focus
- Genuine desire to help people
- Good attention to detail
- Positive approach to work
- Ability to manage work load
- Strong C/Service skills
Qualifications
- Desired · GCSE English A* - C / 9 - 4
- Desired · GCSE Maths A* - C / 9 - 4
Things to consider
- This role is office based - Hybrid working is not available
- Free hot drinks machine
- Employee wellness scheme
- Employee perks package, via 'Perk box'
- Opportunities for professional development & career advancement
- Collaborative and dynamic work environment
Pay extras and benefits
- Enhanced employers pension contributions & maternity & paternity leaves
- A paid day off for your birthday
- Free breakfast on a Monday & Friday
- Free onsite parking
- Bonus scheme
- 5% employee pension contributions
- Access to Employee Assistance programme
- Employee perks package, via 'Perk box'
£24,784 a year
The employer
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team
CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Workplace
- CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX