IT Support Technician Apprentice

• ​​Assist staff with all their technical needs. 
• Triage and manage IT requests submitted to the IT Service Desk. 
• Setup and image devices (laptops, mobiles etc).  
• Day to day support of management for the HALO Trust’s Microsoft 365 estate. 
• Support the IT Support Services Manager with purchasing and managing of software licences. 
• Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc). 
• ​Assist in the implementation of information technical controls to help ensure that internal information security policies and data protection laws are upheld. 
• Maintain inventory of all ICT assets. 
• Design and deliver training sessions to empower staff with tech skills.  
• Collaborate with in-country programme teams, providing guidance, support, and training.  
• Think outside the box and propose innovative solutions to improve our systems.  
• Any other duties allocated by the line manager or senior management following consultation with the post holder.​ 
• Uphold HALO’s core values and standards, promoting its ethos and mission statement. 
• Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding​ 

• Expected duration: 17 months
• Apprenticeship level: Level 3
• Programme: Information Communications Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 

The training covers the following core occupational duties: 
 https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

​​​Infrastructure and systems 

• ​Experience administering or supporting:  
• Windows Server 2019 or newer, including Active Directory, DHCP etc.
• ​File storage, backups, and basic disaster recovery processes.
• ​Exposure to enterprise networking concepts, including deployment and maintenance. 
• Experience with Cisco Meraki networks.
• ​Experience with RMM, MDM and endpoint configuration management solutions.
• ​Experience with security awareness and phishing simulation platforms. 
• Familiarity with a scripting language (e.g. Python, PowerShell). 
  ​ 
  ​Platforms and devices 
• ​Familiarity with mobile device platforms (Android/iOS). 
• macOS. 
• Experience with any Linux distributions.

​Security and operations 

• ​Awareness of information security standards and operational best practice in enterprise or NGO environments. 
• Experience responding to security alerts or incidents under guidance.

​Ways of working 

• ​Experience supporting users across multiple locations or time zones. 
• Familiarity with asset management and inventory tracking.​​

Physical Requirements for the role: 

• ​​None​

Travel Requirements 

• ​​​Occasional travel to other HALO Trust UK Offices (e.g. annual team meetings)​​

Requirements  

• Education to GCSE standard, minimum of 5 GCSE including Maths, English and Science Grades A-C or equivalent. 
• Level 3 qualification in IT or equivalent (desirable)
• Interest in IT and technology
• Experience in Microsoft Office Tools like Word, Excel and Power-Point 

Eligibility 

• You must meet the following eligibility criteria to apply for the role:
• Have been a UK/EEA resident for the last 3 years 
• Hold valid residency status 
• Have the right to work in the UK  

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.