Apprentice Customer Service Operator

• Providing friendly, professional and efficient customer service
• Welcoming customers, understanding their needs and responding to enquiries
• Operating the till and processing cash and card payments accurately
• Handling customer complaints and escalating issues appropriately
• Replenishing stock and maintaining attractive product displays
• Supporting food-to-go operations and maintaining hygiene standards
• Checking product dates and ensuring good stock rotation
• Maintaining clean, safe and welcoming shop and forecourt areas
• Following age-verification, health and safety, security and company procedures
• Supporting promotions and identifying opportunities to improve customer experience and sales
• Communicating effectively with colleagues and supervisors and contributing to the wider team
• Completing relevant checks, records and daily operational tasks
• Developing knowledge of products, services, customer needs and the overall retail operation

• Potential full-time role upon completion of apprenticeship

E3 Entertainments is a growing business operating BP Petrol Stations across Keighley and Halifax, West Yorkshire. The company provides customers with fuel, convenience retail products and food-to-go services, with a strong focus on delivering a friendly, efficient and welcoming customer experience.