Apprentice Junior Sales Executive
Luxe Watches · Epping, CM16 4BL
Retailer (level 2)
We are seeking an enthusiastic Apprentice Sales Executive to join our team in Epping. Ideal for someone with customer service experience and an interest in luxury watches, this role offers hands-on training in luxury watch retail, supporting sales, customer enquiries and product knowledge while completing a Level 2 Retailer Apprenticeship.
The work
1. Customer Service and Sales
- Welcome customers into the boutique and deliver a professional, personalised experience.
- Establish customer requirements and identify suitable watches.
- Assist with product demonstrations and explain key features, specifications and differences between models.
- Respond to telephone, email and online enquiries professionally.
- Develop customer relationships and support follow-up enquiries.
- Learn effective sales techniques and contribute to the achievement of team sales targets.
- Build confidence in handling customers from different backgrounds and markets.
2. Luxury Watch Product Knowledge
- Develop detailed knowledge of the brands, models and references stocked by Luxe Watches.
- Build on existing knowledge of Rolex, Audemars Piguet, Patek Philippe and other leading luxury watch brands.
- Learn about watch condition, specifications, pricing and market demand.
- Understand the importance of authenticity, accurate product information and appropriate escalation of technical questions.
- Develop an understanding of the pre-owned watch market and customer buying behaviour.
3. Retail Operations
- Assist with the preparation and presentation of watches for sale.
- Maintain excellent standards of boutique presentation and visual merchandising.
- Support stock handling, stock checks and accurate record keeping.
- Learn the company’s sales procedures, payment processes and customer verification requirements.
- Follow company policies concerning security, confidentiality and the handling of valuable merchandise.
4. Digital Enquiries and Marketing Support
- Assist with customer enquiries received through the website, email and other approved communication channels.
- Support the sales team with customer follow-ups and maintaining accurate customer records.
- Develop an understanding of how digital enquiries convert into retail sales.
- Assist with product presentation and content activities when required.
5. Apprenticeship and Professional Development
- Complete the Retailer Level 2 Apprenticeship with the appointed training provider.
- Participate in workplace learning, training sessions and progress reviews.
- Develop the knowledge, skills and behaviours required for professional retail practice.
- Complete required off-the-job training and any applicable English and maths functional skills.
- Work towards the apprenticeship’s end-point assessment.
Training
- Full training will be given, leading to a recognised Level 2 Retailer Standard qualification
- Full on-the-job training will be delivered
- Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
- All training is carried out within the workplace during working hours, there is no college leave
Training provider: DAVIDSON TRAINING UK LIMITED
What you come out with
The opportunity to develop a successful career in the luxury watch industry.
What they are looking for
- Attention to detail
- Customer care skills
- Excellent communication
- Interpersonal skills.
- Confident
- Personable
- Professional
- An interest in luxury watches
- Interest in premium retail
- Committed to learning
- Strong attention to detail
- Appreciation of discretion.
- The ability to build rapport
- Good organisation
- Time management
- Proactive approach
- Accept feedback
- Take responsibility
Things to consider
Previous experience in luxury hospitality, customer service, retail or client-facing environments would be advantageous.
Measures of Success
The Junior Sales Executive will be supported in developing towards the following objectives:
- Delivering consistently high standards of customer service.
- Building strong product knowledge.
- Handling customer enquiries accurately and professionally.
- Developing confidence in presenting watches and supporting sales.
- Maintaining accurate customer and stock records.
- Demonstrating progress against apprenticeship learning objectives.
- Contributing positively to the performance and reputation of Luxe Watches.
Pay extras and benefits
What We Offer
- The opportunity to develop a career in the luxury watch industry.
- Structured workplace learning alongside an experienced sales team.
- A Retailer Level 2 Apprenticeship.
- Exposure to prestigious watch brands and the pre-owned luxury watch market.
- Practical experience in customer relationship management and luxury retail sales.
- Opportunities to develop sales, product knowledge and commercial awareness.
£18,000 a year
The employer
Luxe Watches is an established pre-owned luxury watch retailer specialising in prestigious timepieces from some of the world’s leading watchmakers. Alongside its retail operation, the business operates Crown & Pusher, an established watch service centre.
We pride ourselves on our product knowledge, customer relationships and commitment to providing an exceptional luxury retail experience.
Workplace
- 219 High Street, Epping, CM16 4BL