Apprentice Office Administration Support

The position has been designed to provide a broad understanding of how the business operates, with structured training, mentoring and opportunities to develop skills across different areas of the company.

Key Responsibilities

1. Order Processing & Administration

• Assist with processing customer orders for windows and doors.
• Input and update order information accurately on internal systems.
• Support the team with checking order details, specifications and documentation.
• Assist with maintaining order records and tracking progress.
• Liaise with colleagues to ensure information is accurate and up to date.
• Develop an understanding of the order process from initial enquiry through to installation.

2. Customer Care & Aftercare Support

• Assist the Customer Care team with day-to-day administration.
• Help log customer enquiries, service requests and aftercare issues.
• Update records and monitor the progress of outstanding enquiries.
• Communicate professionally with customers, suppliers and internal departments.
• Support the coordination of appointments and service visits.
• Learn the importance of delivering excellent customer service.

3. CRM System & Data Administration

• Assist with entering and maintaining information within the company's CRM system.
• Create and update customer, project and site records.
• Ensure data is accurate, organised and regularly maintained.
• Support the preparation of basic reports and information for management.
• Develop an understanding of how CRM systems support business operations and customer relationships.

4. General Office Administration

• Answer incoming telephone calls and direct enquiries appropriately.
• Monitor and respond to general office emails under supervision.
• Assist with filing, scanning, photocopying and document management.
• Maintain organised electronic and paper-based records.
• Assist with preparing spreadsheets, letters and general documentation.
• Support colleagues with routine administrative tasks.
• Help maintain a professional, tidy and welcoming office environment.
• Undertake other reasonable duties to support the smooth running of the business.

Off the job training will take place at the employer premises and at Oldham College.

Full time position for the right candidate.

Emplas Commercial North Ltd is a growing and ambitious business specialising in the supply and installation of PVC-U windows and doors to the new-build residential sector.

Working with some of the UK's leading housebuilders, we have established a strong reputation for quality, reliability and customer service.

As part of our continued growth, we are looking to recruit an enthusiastic and motivated Apprentice Office Administration Support team member to join our Oldham-based team.