IT Apprentice

• Acting as the first and single point of contact for customers contacting the service desk
• Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
• Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
• Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
• Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
• Assigning incidents to the correct third-party support teams where required
• Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

• CHS Networks is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on-the-job training
• By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation

• Great career progression
• Training courses available
• Structured mentoring and support
• On-site parking
• Great transport links
• Supportive working

Welcome to CHS Networks – our philosophy is to use our extensive experience to provide clients with quality services and solutions. Over the years, we’ve tackled many challenges for local businesses which has enabled us to continue to evolve as a forward-thinking company. Our expert team provides professional IT support services in Kent, London, and South East England.