IT Solutions Technician Apprenticeship at North Walsham High School

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Maintain and contribute to an IT knowledge base for future problem-solving
• Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
• Carry out routine maintenance, replace consumables, and complete minor repairs
• Keep accurate inventories and security mark equipment
• Monitor and maintain network security, ensuring safe and appropriate use
• Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
• Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
• Set up and operate AV equipment for assemblies, school events, and performances
• Film, edit, and produce video content for internal and external use
• Liaise with suppliers for AV equipment hire or purchase
• Provide technical support for IT-related projects across the Trust.
• Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
• Assist with examination material preparation and submission

Skills, qualities and Desirable knowledge:

• Passion for technology and problem-solving
• Strong communication and interpersonal skills
• Organised, adaptable, and able to prioritise tasks
• Able to work independently and as part of a team
• A calm, helpful, and customer-focused approach
• Microsoft 365, Microsoft Office, and basic networking
• Active Directory and Adobe Creative Cloud
• Hardware assembly, maintenance, or upgrades
• AV equipment setup and video editing

**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary**

IT Solutions Technician Level 3.

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

• Pre-employment checks
• Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'
• The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.