Medical Secretary Apprentice
Gateshead Health NHS Foundation Trust · Gateshead, NE9 6SX
Business administrator (level 3)
The post holder will support the medical secretarial team with administrative, clerical and typing duties, including audio/digital dictation, patient correspondence, telephone enquiries, record keeping and use of Trust clinical and administrative systems, while working in accordance with Trust policies and confidentiality requirements.
The work
- To provide clerical and administrative support to the medical secretarial team under supervision.
- To develop skills in audio/digital dictation, copy typing and the preparation of accurate clinical correspondence.
- To input, retrieve and update patient information using Trust systems, ensuring records are accurate, timely and confidential.
- To deal with telephone, email and face-to-face enquiries from patients, relatives, clinical teams and external agencies, escalating queries where appropriate.
- To assist with filing, scanning, photocopying, distribution of correspondence and other general office duties.
- To maintain strict patient confidentiality and comply with Trust information governance policies at all times.
- To attend training, supervision sessions and regular reviews with the line manager, assessor and apprenticeship or training provider.
- To develop an understanding of medical terminology, departmental procedures and the role of the medical secretary within the wider clinical team.
Training
You will undertake a Level 3 Business Administration apprenticeship and the Level 3 Certificate in Medical Terminology, which will be delivered on-site, one day per week.
Training provider: GATESHEAD COUNCIL
What you come out with
Upon successful completion of the apprenticeship and sign off of the required comptencies, you will progress into a band 3 role.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
- Confidentiality awareness
- Data protection
- Medical terminology
- Typing skills
- Audio typing
Qualifications
- Essential · GCSE Maths and English C/4 or above
- Essential · NVQ Business Administration Level 2
Things to consider
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.
The employer
Based in the North East of England #GatesheadHealth provides a range of hospital and community services from our leading facilities. Our primary focus is on providing excellent health services to our local community.
Workplace
- Queen Elizabeth Hospital, Sheriff Hill, Gateshead, Tyne and Wear, NE9 6SX