Level 3 · AdvancedBusiness and administration
Administration & Receptionist Apprentice
Broomfield Medical Centre · COVENTRY, CV1 3HQ
Business administrator (level 3)
An exciting opportunity to join Broomfield Park Medical Centre in Coventry and learn all aspects of administration and reception duties. You’ll gain valuable experience while working towards a nationally recognised Level 3 qualification, supported by a welcoming and professional team.
The work
- Greeting and directing patients
- Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc., in accordance with practice policy
- Dealing with requests for information
- Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment
- Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person
- Ensure efficiency of appointment system
- Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary
- Have working knowledge of telephone system, during and after hours
- Assist the team with all telephone calls: incoming, outgoing, internal and external
- Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Filing/scanning post as necessary
- Scan and photocopy as requested
- Pulling/filing notes for surgeries and update as necessary
- Supporting with registration/deduction of patients
- Input data correctly onto the clinical system
- Process patients change of address, name, dob etc. - computer data and medical records (having knowledge of Practice area)
- Processing repeat prescription requests in accordance with Practice guidelines
- Use text messaging software to communicate with patients
Training
Training to be provided:
- Business Administrator Level 3 Apprenticeship Standard
- Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friday, 9:30am- 4:30pm)
Training provider: COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
What you come out with
- Potential for career advancement within the company as you gain experience and develop your skills
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- Essential · GCSE English & Maths A*/9 - C/4
The employer
Broomielf Park Medical Centre provide comprehensive NHS primary care services to help you manage your health and well-being. They aspire to providing their patients with a first class integrated healthcare service in a caring and well managed environment.
Workplace
- BROOMFIELD PARK MEDICAL CENT, SPON END, COVENTRY, CV1 3HQ