Level 3 Business Administration Apprenticeship - Renault Customer Care
Renault UK Ltd · Rickmansworth, WD3 9YS
Business administrator (level 3)
Launch your career with Renault UK as a Customer Care Apprentice. Gain valuable experience supporting customer communications, reporting, data management and business operations while completing a Level 3 Business Administration apprenticeship. Hybrid working, £20,000 salary and excellent development opportunities.
The work
Top 3 Core Deliverables:
Reporting & Administration:
- Utilise RPA to process warranty claims for vehicles through warranty system (GCM)
- Ensure monthly adherence including rejected claims
- Process administration and supporting documentation for tooling and diagnostic for Renault group retailers
Customer Mobility Support:
- Support administration of customer mobility solutions
- Assist with courtesy vehicle and alternative mobility arrangements
- Monitor mobility requests and ensure accurate case updates
Retailer / Internal stakeholder Communication:
- Communicate with retailers and internal partners on mobility utilisation, invoicing and own vehicle utilisation
- Escalate customer / retailer concerns where appropriate internally and with mobility partner
Main Responsibilities:
- Provide day-to-day administrative support for the Renault Group Mobility Programme
- Assist in the management of customer mobility claims during vehicle downtime
- Coordinate courtesy vehicle and alternative mobility arrangements
Training
Your apprenticeship training will be delivered remotely by The Link Training. You will attend sessions weekly throughout your apprenticeship where you will be supported by your personal tutor.
The Link Training will provide the training. You will be provided with a named tutor and progress coach who will support you through your apprenticeship learning.
Training provider: THE LINK TRAINING ACADEMY LIMITED
What you come out with
Possible progression into a role within Renault Group UK or sister companies.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Data and insight management
- Relationship management
- Customer-focused approach
- Working Knowledge of MS Office
- Data analysis and reporting
- Positive attitude
- Willingness to Learn
Pay extras and benefits
Additional benefits include:
Cycle to work scheme
Gym Flex Scheme - discounts on gym memberships across the country
Maternity, Paternity, Adoption, and Shared-Parental Leave
RCI Bank Staff Freedom Savings Account - exclusive employee savings rate
Eye Test Support and Vouchers
Employee Discounts on 1000+ retail stores
Friends & Family Discounts on Renault Group vehicles
£20,000 a year
The employer
Renault Group enjoys an enviable reputation for forward thinking and is proud to be responsible for a history of ground-breaking products. We are continuing to focus on what we do best, delivering high-tech, beautifully designed mobility solutions with a touch of French flair. In the UK we are responsible for the sales and marketing of three brands, Renault (cars and vans), Dacia and Alpine cars.
There’s no denying that the past few years have been a challenge for everyone, but at Renault Group we embrace change and adapt quickly. You’ll find this reflected in our open culture and flexible working approach. If you would like to be part of our family, bringing fresh ideas and thinking to the table, we look forward to hearing from you.
Workplace
- The Rivers Office Park, Denham Way Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS