Account Manager Apprentice Role (Energy Sector - Sales and Relationships Building)

• Build and maintain positive relationships with existing business customers.
• Communicate with clients by phone and email to understand their energy needs.
• Handle customer enquiries and provide a professional, helpful service.
• Support the account management team with day-to-day client requests.
• Research and identify suitable energy solutions to meet customer requirements.
• Prepare quotations, proposals and customer information.
• Follow up with clients to build long-term business relationships.
• Identify opportunities to develop existing accounts and generate new business.
• Keep customer records and CRM systems up to date.
• Liaise with energy suppliers and internal departments to resolve customer queries.
• Monitor customer satisfaction and help resolve any issues or complaints.
• Develop knowledge of the energy industry, energy efficiency and cost-saving solutions.
• Work towards achieving personal and team targets.
• Complete training and coursework towards the Level 3 Customer Service Apprenticeship.

Teaching and learning the skills, knowledge and behaviours within Customer Services.

On successful completion of the Level 3 Customer Service Apprenticeship, there may be an opportunity to progress into a permanent Account Manager role within the business. You will have the opportunity to develop your skills in customer relationship management, sales, negotiation and energy consultancy, with potential to progress into Senior Account Manager or Business Development roles as you gain experience.

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