IT Apprenticeship

• To provide a professional first line technical advisory and diagnostic support service to staff & students within a Service
• Desk environment during the service window.
• To provide a professional and effective first line network monitoring and management
• Manage Chromebook bookings
• Provide 1st line technical support and call logging services to the school.
• To report and manage any incident that requires the services of a third party organisation.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
• To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

The Good Shepherd Trust is a family of Church of England schools, united by a shared commitment to helping children and young people flourish. With a network of schools, dedicated staff and communities, technology is an essential part of how the Trust operates, communicates and delivers its educational vision.