Apprentice - Customer Support

• To operate as part of a customer-focused team which forms part of the Customer and Commercial Department which in turn sits within the Partnerships Service.
• You will be dealing with contact from the public either face to face, over the telephone or electronically.
• Providing support to Pier Avenue Reception and the Council main Switchboard, dealing with general enquires and forwarding callers to the appropriate officers/sections within TDC.
• Also, providing administrative and/or telephony support across the department which, in addition to the above, includes the following areas:
• Building and Engineering Services
• Housing Services
• Management of council owned properties
• Revenues and Benefits Services
• Environmental Services
• Private Sector Housing

The Administration Assistant Apprenticeship Standard Level 2 combines the knowledge, skills and behaviours required of the standard and can include functional skills in maths and English if required.

Delivery will be in the workplace with an assessor or coach through a combination of face to face visits and online assessing, coaching, training and mentoring.

The typical duration of this apprenticeship is 12 months. Assessment will take place throughout the apprenticeship to enable to apprentice to show their occupational competence.

• Career progression will be dependent on vacancies coming up within the team or wider organisation
• Internal employees can apply for roles as and when they are advertised.

Tendring District Council is responsible for providing district level services in the Tendring District, which includes towns such as Clacton-on-Sea, Brightlingsea, Harwich, Dovercourt, Frinton-on-Sea, Manningtree, and Walton on the Naze. The council is based in Clacton on Sea, the largest town in the district. The district was formed in 1974.