Operations & Customer Service Apprentice

Key Responsibilities

Customer Service

• Provide a professional, friendly and helpful service to customers at all times.
• Represent The Rudd Group positively whilst working on customer sites.
• Develop effective communication skills when dealing with customers, colleagues and suppliers.
• Assist in resolving customer queries by communicating with the appropriate departments.
• Learn how excellent customer service contributes to customer satisfaction and long-term business relationships.

Installation & Operational Support

• Assist Installation Technicians with the installation and removal of gaming machines, pool tables and associated equipment.
• Safely load, unload and move equipment using correct manual handling techniques.
• Prepare equipment and vehicles for daily installations.
• Ensure company vehicles are clean, organised and stocked appropriately.
• Maintain a clean, safe and organised depot environment.
• Follow all health & safety procedures and safe systems of work.

Business Administration Experience

As part of the apprenticeship, you will gain experience within other departments including:

• Supporting depot administration.
• Assisting with planning and scheduling installations and removals.
• Contacting customers to arrange installation and removals.
• Learning about licensing requirements and business compliance.
• Supporting customer account administration and debt collection processes.
• Developing an understanding of stock control and depot operations.
• Building knowledge of how different departments work.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. On-the-job and off-the-job training will be delivered in the workplace. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

On successful completion of the apprenticeship, a permanent role
may be offered, subject to performance and business requirements.

Physical Requirements:

• Applicants should be physically fit and able to meet the physical demands of the role, including assisting with manual handling and
  the lifting and moving of heavier items where required.
• Appropriate equipment, training and guidance will be provided to ensure these duties are carried out safely.

The Rudd Group is a long-established, family-owned business with
over 35 years of experience supporting the hospitality industry
across the UK.
Through our three specialist divisions – Bob Rudd, Innstay UK Ltd
and Clear Cool – we deliver industry-leading gaming and
amusement equipment, EPoS systems, audio visual solutions,
security systems and commercial refrigeration to thousands of
customers nationwide.