Information & Regulatory Operations Apprentice

The role involves supporting the work of the Information Registry by:

• Supporting effective information and records management to ensure our information-gathering activities are compliant
• Developing knowledge of Ofcom’s information-gathering powers, processes and framework
• Gaining hands-on operational experience of case management, with a strong focus on accuracy and attention to detail
• Attention to detail while maintaining high standards of accuracy and quality across Information Registry activities, including keeping case records up to date and handling information in accordance with Ofcom’s policies and procedures
• Helping to build and manage effective relationships with internal and external stakeholders
• Preparing and delivering presentations at internal meetings
• Building positive working relationships with colleagues across Ofcom
• Taking clear and accurate notes of external meetings
• Contributing ideas and suggestions to continuous improvement and digital initiatives that enhance our ways of working
• Supporting other ad hoc tasks as required

We support apprentices to continue their careers at Ofcom, subject to role availability and good performance.

Applicants should be aware that whilst this role should not involve direct exposure to distressing content, it may involve working with themes relating to illegal content. There is a low risk of exposure to distressing content arising through the wider work of the team.
Ofcom is committed to safeguarding our colleagues who undertake this type of work and offers a range of tailored support options including training, annual psychological assessments and 24-hour access to counselling services.

Benefits are an important part of what makes up reward packages at Ofcom and includes: £1,000 Flex Allowance, private medical insurance, 8% employer pension contributions, 26 days annual leave and annual health screening. We also offer a discretionary annual bonus, based on organisation-wide performance.

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.