IT Solutions Apprentice - Leicester
YUNEX LIMITED · Location to be confirmed
IT solutions technician (level 3)
As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career.
The work
What you’ll be doing:
From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
- Support the investigation of recurring service issues and help identify opportunities for improvement.
- Assist with problem management activities, including maintaining records of known errors and improvement actions.
- Work with engineers to understand the root causes of service issues and support the development of solutions.
- Help capture operational requirements for new systems, services and enhancements.
- Support testing, validation and service readiness activities for new or changed solutions.
- Create and maintain knowledge articles, user guides, support procedures and operational documentation.
- Assist with service transition activities, including knowledge transfer and operational handover.
- Work with colleagues across the Support Team to improve processes, tools and service reliability.
- Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.
Training
Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week). Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Training provider: TECHNICAL PROFESSIONALS LIMITED
What you come out with
Permanent employment after apprenticeship as a support desk engineer.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Identify Patterns
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
The employer
We operate in 24 countries around the world and make infrastructure permanently environmentally friendly and efficient with cutting-edge digital technology in hundreds of cities. Our smart mobility solutions are currently deployed in major cities around the world, including Dubai, London, Berlin, Bogota and Miami. We have 3100+ employees from 58 nations in our 24 offices all over the world.