Customer Account Admin Apprentice
Bold Foods · Location to be confirmed
Customer service specialist (level 3)
We’re looking for a proactive, commercially minded Customer Account Admin to join our sales and customer service team. This is a hands-on role that brings together account management, sales, customer service and order administration.
The work
- Account management and customer relationships.
- Manage a portfolio of B2B customer accounts, acting as the primary day-to-day point of contact.
- Build strong, trusted relationships that support long-term customer loyalty and growth.
- Conduct regular customer check-ins and account reviews to understand needs, challenges and opportunities.
- Monitor account activity, identify at-risk customers and support retention plans where needed.
- Deliver best-in-class customer service across every interaction. Revenue growth and account development.
- Identify and action upselling and cross-selling opportunities across the product range.
Training
- Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required.
- Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment.
- Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
- To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.
Training provider: GINGER NUT MEDIA LIMITED
What you come out with
Customer Service / Customer Account Executive.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
Qualifications
- Essential · GCSE English Grade 4 or above
- Essential · GCSE Maths Grade 4 or above
The employer
Bold ideas. Big ambition. Real impact. We’re part of Delightful Food Group. A collective built on decades of expertise across food and beverage, with one clear goal. Do things better. From first concept to final production, we bring together insight, creativity and technical know-how to build what’s next. We don’t just follow the market. We help shape it. We create food and beverage products, ideas and partnerships that deliver real impact. Smarter thinking. Stronger products. Solutions that move our customers forward. At Bold Foods we’re building something bigger. A business driven by bold ideas and big ambition. A team focused on what comes next, not what’s been done before. Because real impact doesn’t happen by accident. It’s built.