Lettings Administrator Apprentice
BPMG LIMITED · ILFORD, IG2 6EW
Business administrator (level 3)
Client Communication: Registering applicants, booking viewings, and matching tenants to properties.
AI Integration: Using automated CRM systems, AI-driven chatbots for lead qualification, and automated listing descriptions.
Negotiation & Admin: Assisting with offers, referencing, and tenancy agreements under supervision.
The work
We are looking for an enthusiastic and organised Office Administrator apprentice to support our Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.
Key Responsibilities:
General Administration
- Answering calls, emails and greeting clients
- General filing, scanning and document preparation
- Updating and maintaining accurate CRM records
- Managing keys, post, stationery and general office organisation
- Providing administrative support to the wider team
Lettings Administration
- Preparing APTs and tenancy documentation
- Processing and chasing tenant/guarantor referencing
- Assisting with Right to Rent checks and tenancy compliance
- Arranging inventories, check-ins and other tenancy appointments
- Preparing move-in documentation and maintaining tenancy files
- Assisting with renewals, rent reviews and general lettings administration
Property Management
- Logging maintenance issues and work orders
- Liaising with and chasing contractors
- Arranging inspections, inventories and check-outs
- Monitoring and chasing Gas Safety Certificates, EICRs, EPCs and other compliance documents
- Supporting the property management team with day-to-day administration
Training
- Business Administrator Level 3
- Monthly Tutor/Sessions Online (no need to travel to another destination)
- Work-Based Training
- Functional Skills (Online) Tutor/Assessor Training Monthly (if necessary)
Training provider: INTEC BUSINESS COLLEGES LIMITED
What you come out with
Upon successful completion of this apprenticeship you may be considered for a permanent role with more responsibility.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
Qualifications
- Desired · GCSE Mathematics & English 9-4 (A*-C)
Things to consider
- Candidate will ideally be driving already or at least be taking lessons
- Candidate must have IT skills
- Confidence
- Enthusiastic about the role
- Willing to learn
- Professional telephone manner
The employer
We are committed to offering you a personal and professional residential lettings and property management service for over a decade, throughout which time we have experienced consistent growth by working with our long-standing clients and with new clients joining the firm almost every month.
Letting out your property should be stress-free for you. We use our experience coupled with tried and tested marketing methods to tick all boxes. We are confident that from the very moment you get in touch with Better Lettings, you’ll receive the professional service you expect and deserve.
Workplace
- 447 CRANBROOK ROAD, ILFORD, IG2 6EW