Customer Service Apprentice

• You'll report to our Operations Manager and work closely with the rest of the team. 
• Take new enquiries by phone and email and send quotes, so you learn how the whole business works. 
• Look after customers from booking to event day, giving friendly, accurate and prompt service where nothing is too much trouble. 
• Reply to customer calls and emails promptly. 
• Help with customer orders and queries across our other brands too, including MakeHampers, Dodgy Clobba, GoHen and StagWeb. 
• For each new booking, check and confirm every part in writing with our suppliers. This can include hotels, daytime activities and evening events. 
• Speak to customers by phone and email to confirm final details nearer their event, such as group size and restaurant and bar choices, and collect their balance. 
• Build each group's event itinerary in our booking system. 
• Request and check invoices from our suppliers. 
• Collect customer feedback, pass it to our marketing team and help sort out any customer or supplier issues. 
• Enter information accurately in our booking system. Attention to detail and confidence with computers are a must. 
• Make sure every event runs smoothly, so customers don't have to worry about a thing. 
• Learn our range of activities and packages, so you know exactly what your customers are booking. 
• Join our quarterly team outings to try our suppliers' activities first hand, all expenses paid. 
• Get involved in other projects across the business, from marketing to sales, so you're never stuck doing one thing. Our business is seasonal, so these often pick up in quieter months. 

In-house training, plus the Level 2 Customer Service Practitioner apprenticeship, structured and delivered by Cheshire College – South & West. If you don't have GCSE English and maths at grade 4 (C) or above, or equivalent, you'll also complete Level 2 Functional Skills in the relevant subject. 

A future permanent role within the company may be available but not guaranteed.

• This is a busy, customer-facing role that includes regular Saturday working and some shifts finishing at 7pm. You'll need to be able to get to our office in Chester city centre. 
• All applicants need to be 18+ due to the nature of some of the events. 

We work hard during the day and you go home on time. We don't expect you to work extra hours. 

Funktion Leisure Ltd is an ABTA-approved tour operator and events company, established in 2007. Our brands include Funktion Events, GoHen, StagWeb and Groupia Golf, organising hen parties, stag dos, golf trips, group travel and team building across the UK and Europe. We also run gift hamper specialist MakeHampers and party clothing brand Dodgy Clobba. Together we've arranged thousands of events and are known for great customer service and a wide choice of activities. 
 
We have a close, skilled team who enjoy passing on what they know, and several of them started with us as apprentices. 
 
Continually focused on offering high-quality training, the Managing Director has won the Small Business Apprenticeship Ambassador of the Year Award with Cheshire College. 
 
We're growing fast and bringing our brands together, and we're looking for a Customer Service Apprentice to look after our customers and suppliers, keep bookings up to date and help with day-to-day admin, all through a structured training programme. 
 
You'll also get to experience some of the popular events we organise for our customers.