Patient Experience Coordinator Apprenticeship
The Doctor's Clinic · Location to be confirmed
Business administrator (level 3)
You'll work directly with our doctors and leadership team to ensure every patient interaction reflects our premium standards.
One moment you'll be welcoming patients into our beautiful clinic, the next you'll be filming an Instagram Reel with one of our doctors or helping organise a patient education event.
The work
Deliver an exceptional patient experience
- Welcome patients warmly and professionally
- Ensure every patient feels valued and cared for
- Prepare refreshments and maintain an immaculate reception area
- Coordinate smooth patient flow throughout the day
- Manage incoming telephone calls and enquiries
- Respond promptly to emails and online enquiries
- Book, amend and optimise clinician appointments
- Process payments and issue invoices
- Support patients with membership enquiries and health screening packages
Practice administration
- Coordinate clinician diaries
- Prepare consultation rooms
- Manage incoming correspondence
- Scan and upload documents
- Liaise with laboratories and external providers
- Monitor stock levels and order supplies
- Support compliance with CQC, GDPR and clinic policies
- Assist with quality improvement projects where appropriate
Social media & marketing
This role includes dedicated time each week to support the growth of the practice.
Responsibilities include:
- Film and photograph clinicians for Instagram, Facebook, LinkedIn and TikTok
- Capture high-quality behind-the-scenes content
- Schedule approved social media posts
- Help manage our content calendar
- Monitor comments and messages
- Encourage satisfied patients to leave Google reviews (in line with practice policy)
- Assist with email newsletters and patient communications
- Help organise patient events and educational evenings
- Maintain marketing materials throughout the clinic
- Work with external marketing agencies where required
- Bring fresh ideas to help grow the practice
What you come out with
After six months you will:
● Be the welcoming face of our clinic
● Deliver a consistently outstanding patient experience
● Keep our clinics running efficiently
● Help increase patient satisfaction and online reviews
● Support the growth of our social media presence
● Contribute ideas that improve how we work
● Be a trusted member of a close-knit, ambitious team
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Comfortable using Microsoft
- Ability to multitask
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
Things to consider
Desirable Experience
● Previous private healthcare experience
● Medical reception or patient coordinator experience
● Social media content creation
● Meta Business Suite
● Basic photography or videography
● CRM or practice management systems
● Event coordination
Pay extras and benefits
- Performance-related bonus
- Pension
- 28 days annual leave (including bank holidays)
- Ongoing training and professional development
- Opportunity to shape a growing premium healthcare business
- Modern, beautiful clinic in St John's Wood
- Supportive leadership team
- A role where your ideas genuinely matter
- Career progression as the practice grows
£15,600 to £24,784.50 a year
The employer
At The Doctor's Clinic, we believe visiting your GP should feel calm, welcoming and genuinely personal.
We're building a modern private medical practice that combines outstanding clinical care with exceptional service. Our patients choose us because they value time, continuity, expertise and an
experience that feels more like a luxury hotel than a traditional waiting room.
We're looking for an exceptional Patient Experience Coordinator to become the face of our clinic.
This isn't a traditional receptionist role.
You'll be responsible for creating an outstanding patient experience from the moment someone contacts us, while also helping us grow through social media, patient engagement and marketing
initiatives.
If you thrive on delivering exceptional customer service, enjoy creating content and take pride in making every detail perfect, we'd love to hear from you.