Level 2 Customer Service Admin Apprentice
DAVID STAGG & ASSOCIATES LTD · Location to be confirmed
Customer service specialist (level 3)
We are seeking a motivated and enthusiastic Apprentice Customer Service Administrator to join our busy and supportive team.
The work
As an Apprentice Customer Service Administrator, you will play an important role in supporting the smooth running of our office and providing excellent customer service to clients and colleagues.
Your duties may include:
- Answering incoming telephone calls and directing enquiries appropriately
- Responding to customer emails and providing updates.
- Maintaining accurate records and updating company systems
- Assisting with scheduling appointments and coordinating diaries
- Producing and filing documentation.
- Supporting the Contracts and Administration teams with day-to-day tasks
- Liaising with customers, suppliers, and engineers
- Learning company processes and contributing to continuous improvement activities
- Working towards achieving your Level 2 Customer Service Practitioner Apprenticeship Standard
Training
Level 2 Customer Service Practitioner Apprenticeship.
Training provider: CHELMSFORD COLLEGE
What you come out with
Completion of the Level 2 Customer Service Practitioner Apprenticeship.
What they are looking for
- IT Literate
- Dependable
Qualifications
- Desired · GCSE Maths 1
- Desired · GCSE English 1
Things to consider
Travel to and from the location of work. It is an office-based role.
The employer
For 30 years, family run DSA Electrical has been offering high quality electrical contracting services for clients across Essex and the South East in a broad range of sectors. From one-off projects to multi-year contracts, we are able to tailor solutions to suit any requirement and we take pride in our integrity and commitment. Innovation is at the forefront of our company and our technical capabilities mean that we are able to offer a range of bespoke solutions and exceptional service on all levels. Our team of highly qualified industry professionals has decades of experience and is dedicated to providing you with value for money solutions which exceed your expectations. Whether your project is large or small, our team is committed to providing you with reliable services, trusted advice and the highest standard of expertise.