Customer Support Apprentice

Key responsibilities:

• Answering and making phone calls with confidence
• Sending and responding to emails efficiently
• Offering office admin support
• Assisting with all roles across all departments within the company
• Offering support and assistance to our customers, suppliers and colleagues
• Responding to customer and colleague enquires quickly and efficiently

Person specification:

• Be outgoing and enthusiastic and be able to work as part of a close-knit busy team
• Be able to use your own initiative and be willing to help whenever required in all departments
• Have a good level of education in both maths and English
• Show good attention to detail
• Be able to ask questions
• Have a good sense of humour

This role will be supported by a Business Administration Level 3 qualification supported by Starting Off.

• Level 3 Business Administration
• Remote training delivery
• Onefile
• VLE
• 6 hours of dedicated training time every week

Possible full-time permanent position upon completion of the apprenticeship.

30 days annual leave, including bank holidays and Christmas shut down (3or4 days).

Our client is a very well-established local business that distributes goods to building merchants all over the UK and they are now looking for a Customer Service Advisor Apprentice to join their team. Their aim has always been, and will continue to be, to offer a first-class service to the builder’s merchant industry. They promise to always invest heavily in stock, infrastructure and staff, to enable this service to continue.