Business Administrator Apprenticeship

Reception and customer service

• Welcome examination candidates and visitors professionally and courteously
• Respond to telephone calls, emails and routine enquiries, referring complex matters to authorised colleagues.

Administration and office support

• Maintain accurate electronic and paper records, correspondence and appointment information
• Assist with filing, data entry, office communications and general administrative tasks.

Examination centre operations

• Support candidate registration, identity checks and examination-room preparation under supervision
• Follow examination-partner procedures, confidentiality requirements and operational instructions

Candidate security, privacy and dignity

• Assist with approved candidate security screening, including privacy-sensitive checks involving female candidates and religious head coverings, where required by examination-partner procedures
• No candidate security searches or sponsor-controlled examination duties may be undertaken until all required checks, training and relevant examination-partner authorisations are complete
• Respect candidate privacy, dignity and religious sensitivities; refer uncertainties promptly to the Centre Manager

The face to face teaching sessions are held at Chiltern Training in central Reading and take place 1x a month @1.30-4pm.

Address:
5th Floor, One Valpy, 20 Valpy Street, Reading RG1 1AR.

Completing a Level 3 Business Administrator apprenticeship serves as a strong foundation that opens up immediate internal promotion, lateral movement, or higher-level training routes.

Intermediate & Senior Support: Senior Business Administrator, Administration Team Leader, Office Coordinator, or Business Support Officer

Candidate Security and Privacy

The role includes supporting examination-centre security procedures, which may involve privacy-sensitive checks of female candidates, including checks relating to religious head coverings (such as hijabs).

These procedures must be carried out by appropriately authorised female personnel, in accordance with examination-partner requirements, while maintaining the privacy, dignity and religious sensitivities of candidates.

The successful applicant will receive appropriate training and authorisation before undertaking any such duties.

We run an exam centre for certification and recertification assessments.