Cyber Security & Digital Solutions - Degree Apprenticeship

You will begin with hands-on IT support, client account administration and cyber security compliance support. As your skills grow, you will contribute to digital improvement projects and more specialist security work, combining workplace experience with structured apprenticeship learning.

We are looking for someone with strong academic potential, genuine technical curiosity and the interpersonal skills to support clients with confidence and care. You do not need to arrive as a cyber security expert: comprehensive training will be provided.

IT support and client service:

• Provide friendly first-line support to colleagues and clients, diagnosing hardware, software, workstation and network issues within your training and authority
• Set up devices and user accounts, support onboarding and maintain accurate records of requests, actions and outcomes
• Explain technical issues clearly to non-technical users, manage expectations and escalate unfamiliar or higher-risk problems promptly

Cyber security and compliance:

• Support clients in preparing their devices and systems for Cyber Essentials and other relevant security frameworks, under the guidance of experienced colleagues
• Assist consultants with certification activities, technical checks, evidence gathering and client projects as your skills develop
• Monitor and report internal security concerns, system performance issues and network faults, following agreed procedures
• Handle client information responsibly, follow access-control procedures and undertake security testing only when authorised and supervised

Digital solutions and continuous improvement:

• Help colleagues understand user needs and identify opportunities to improve business systems and ways of working
• Contribute to the configuration, testing and documentation of digital solutions, considering security, usability and business value
• Help plan and deliver appropriately scoped improvement tasks, recording requirements, progress, risks and outcomes
• Research emerging technologies, AI tools and cyber threats, sharing practical findings with the team
• Create and maintain clear support guides and operating procedures so that knowledge can be shared across the business

What success looks like:

• Client confidence: professional communication, accurate support records and timely resolution or escalation of issues
• Growing independence: steady progress through onboarding and, by around month six, increasing confidence in managing routine tasks within agreed limits
• Reliable technical work: careful account administration, thorough documentation and accurate support for security and compliance activities
• Practical improvement: useful contributions to support guides, research and digital improvement tasks
• Learning progress: achievement of agreed workplace and apprenticeship milestones, with increasing technical depth and professional confidence.

Bring your curiosity, commitment and technical potential. Build the skills to make a difference in cyber security.

Level 6 Digital and Technology Solutions Professional Degree Apprenticeship (Degree with Honours)

The successful candidate will undertake a 42 Month, nationally recognised Degree Apprenticeship.

This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the programme.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 6 Degree Apprenticeship.

Career development:

Comprehensive on-the-job training, a tailored personal development plan and opportunities for specialist cyber security qualifications following successful probation, subject to agreed progression requirements.

Initial development will lead towards becoming a Cyber essentials assessor. Longer-term development could lead towards penetration testing or information governance, depending on your strengths, interests and business opportunities. These are a number of potential career pathways available.

Desirable:

• Relevant IT work experience, a placement, volunteering or customer-facing experience
• Personal technical projects that demonstrate initiative and sustained interest
• A full, clean UK driving licence for potential local client visits

Relevant work experience is welcome, but it is not essential. We are interested in your potential, the quality of your thinking and what you have chosen to learn or build.

As stated in the training plan, depending on your starting knowledge and experience, an initial Level 3 Information Communications Technician apprenticeship may be considered to build foundational IT skills before progression to degree-level study. The training provider and employer will confirm the entry route, specialist option and overall duration before enrolment.

25 days holiday plus bank holidays and a day off for your birthday, a healthcare cash-back scheme covering day-to-day treatments, digital health tools and access to a 24/7 virtual GP, a family-run environment with regular team socials and events, an air-conditioned Malvern Hills office, on-site restaurant, free parking, kitchen and shower facilities, potential hybrid or flexible working once you are up to speed and able to work independently, subject to role and business needs.

Assure Technical is an award-winning, family-run cyber security business based in the Malvern Hills, Worcestershire. We make security simple for a growing business client base, from SMEs to larger organisations.

Our values guide how we work: We Deliver Excellence, We Do the Right Thing, We Work as One. Find out more at assuretechnical.com.