IT Apprentice - 18 month Fixed Term Contract

In this role, you'll help deliver the efficient operation of the IT and telecommunications infrastructure that keeps our business running. Working alongside experienced ICT professionals, you'll learn to troubleshoot and resolve issues, keeping our systems and services secure, resilient, and aligned with what the business needs.

Throughout your apprenticeship you'll build a broad technical foundation - from network management and cloud services to virtualisation and telecommunications - alongside the communication and organisational skills that turn a capable technician into a trusted team member. We move fast, fail fast, and fix faster, so you'll be encouraged to dig in and take ownership early.

A day in the life can involve:

• Interpreting and prioritising customer requirements, providing remote or in-person support to resolve issues
• Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
• Installing and configuring computer systems, performing software upgrades, and maintaining network environments
• Monitoring system performance and applying security measures to protect against cyber threats
• Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
• Communicating with stakeholders at all levels, keeping them informed and managing escalations
• Maintaining a safe, secure working environment in line with health and safety protocols

We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving abilities, and great customer service skills. A proactive, organised approach and the ability to explain technical information clearly matter most. You don't need prior experience - just enthusiasm, a bias for action, and a genuine curiosity about how things work.

Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.

We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.

• You'll gain a vast range of experiences and skills while working towards the Level 3 Information Communications Technician apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You'll be set objectives and goals by your training provider and manager to support your studies.

• You'll build your skills over an 18-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.

• Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.

Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.

Once you have successfully completed, you will be able to apply for relevant roles across the business.

This position will be based in a Corporate Office. We advise you to submit your application as soon as possible, as the roles will close once filled. We will be holding online assessments from November through to February, with assessment centres taking place between February and May.

Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.