Business Administration Apprenticeship - Industrial Gas Process Heating

As a Business Administration Apprentice you will be supporting a specialist engineering business that provides industrial process heating systems and services to manufacturing and industrial customers.

You will work alongside our office team, engineers and management, helping coordinate the servicing, maintenance, breakdowns and installation of specialist heating equipment that supports our customers' manufacturing and production processes.

You will gain an understanding of how industrial engineering projects and service operations are managed, while developing your own administrative, organisational and customer service skills.

Tasks may include:

• Business administration and office systems
• Customer communication and relationship management
• Planning, organisation and scheduling
• Data management and record keeping
• Purchasing and supplier coordination
• Business processes and operational support

Formal training is delivered at HWGTA, located at McKenzie Way, Worcester WR4 9GN.

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote learning.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 Apprenticeship qualification.

On successful completion of the Business Administrator Level 3 Apprenticeship, there may be an opportunity to progress into a permanent Business Administrator or Service Administrator position within the company.

Further career development could include progressing into a Service Scheduler, Service Coordinator, Contracts Administrator or Operations Support role.

As experience and knowledge develop, there may also be opportunities to take on greater responsibility for engineer scheduling, customer account coordination, planned maintenance contracts, purchasing and operational management.

Our aim is to develop the successful candidate into a valued member of the team, with the opportunity to build a long-term career within the business.

The successful applicant will be based in an office environment supporting an industrial gas process heating company.

The role involves regular communication with customers, engineers, suppliers and colleagues. It is a busy and varied position which requires good organisation, a willingness to learn and the ability to manage changing priorities.

The candidate should be comfortable using computers and learning new business systems.

Occasional exposure to operational sites and environments may be required.

The successful applicant will have an interest in learning and applying technical information.

Due to the high level of interest in apprenticeship opportunities, priority is being given to applicants who live within a reasonable travelling distance of the workplace. If you are planning to relocate, please provide your new address details, as this may enhance your suitability for the role. 

Fairburn Heating Solutions is a specialist industrial engineering company providing process heating solutions to the manufacturing and industrial sectors across the UK and mainland Europe.

Our core business is industrial process heating, specialising in the installation, servicing, maintenance and management of industrial gas-fired heating systems and associated equipment used within manufacturing and industrial production environments.

Unlike traditional domestic heating companies, our work focuses on the specialist heating systems and processes that enable factories, manufacturers and industrial businesses to operate efficiently. Our customers rely on their heating systems to support production processes, maintain operational performance and minimise costly downtime.

Our services include industrial heating system installations, planned preventative maintenance, reactive breakdown support, servicing, repairs and ongoing engineering support.

We work with customers across a wide range of industries, providing technical expertise and dependable engineering solutions to keep their operations running safely and efficiently.

We pride ourselves on our specialist knowledge, professional approach and commitment to building long-term customer relationships.

As a growing business, we continually invest in our people, technology and processes to deliver the highest standards of service.

We are now looking to welcome a Business Administration Apprentice into our team. This is an excellent opportunity for someone to develop a career within a specialist engineering business, gaining valuable experience in customer service, engineer scheduling, job coordination and the day-to-day running of an industrial process heating company.