Apprentice IT Support Technician
STRING COMPUTER SYSTEMS LTD · Preston, PR2 2YF
Information communications technician (level 3)
This is an exciting opportunity with Lancashire's leading Microsoft-focused Managed Service Providers. As an Apprentice IT Support Technician, you will work alongside experienced engineers supporting businesses across a wide range of technologies including Microsoft 365, Azure, Windows, networking, cybersecurity and cloud services.
The work
- Provide first-line technical support to clients via telephone, email and remote support tools.
- Log, update and manage support tickets within the service desk system.
- Diagnose and resolve straightforward hardware, software and Microsoft 365 issues.
- Escalate more complex issues to senior engineers, providing clear and accurate information.
- Assist with the deployment of new devices, software and cloud services.
- Build and maintain excellent relationships with customers through professional communication.
- Ensure all work is documented accurately and in line with company procedures.
- Contribute to knowledge base articles and internal documentation.
- Support senior engineers with project work where appropriate.
- Participate fully in apprenticeship training and self-development activities.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: NOWSKILLS LIMITED
What you come out with
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
What they are looking for
- Communication skills
- Organisation skills
- Logical
- Team working
- Positive attitude
The employer
We’ve been business technologists at heart since 1997. As one of the UK’s leading Microsoft Solutions Partners, we build, deliver and implement IT strategies and tailored Microsoft technology solutions that help our clients achieve the best business outcomes.
Workplace
- 4 B Navigation Way, Ashton on Ribble, Preston, PR2 2YF