Administration Apprentice
Roundhay Road Surgery · LEEDS, LS8 5AN
Administration assistant (level 2)
Roundhay GP surgery is looking for a level 2 administration assistant apprentice who can be the face of the surgery on reception and support patients both in-person and via email and telephone, so that patients feel cared for. This role is perfect for a friendly and well organised individual.
The work
- Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact.
- Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist).
- Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software.
- Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information.
- General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data.
Training
The apprentice will be based on-site at Roundhay Surgery in a full-time capacity. Twice a month you will attend Leeds City College (Print Works Campus) to study towards a level 2 qualification in administration. One session will be in-person, the following session will be delivered online.
Salary and Working Conditions:
- Pay: Generally aligned with Agenda for Change Band 2 or 3, with variations based on experience and location.
- Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts.
- Benefits: NHS pension scheme, annual leave, and training opportunities.
Training provider: LUMINATE EDUCATION GROUP
What you come out with
A full-time permanent contract is highly likely upon completion of the level 2 apprenticeship. There is also the potential to further progress onto the Level 3 Business Administration apprenticeship.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Confidentiality
Qualifications
- Desired · GCSE English 4
- Desired · GCSE Maths 4
The employer
We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.
Workplace
- 171-173 ROUNDHAY ROAD, LEEDS, LS8 5AN