Business Administration Apprenticeship

You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:

Knowledge, Skills, and Behaviours tailored to administrative responsibilities

Level 2 Functional Skills in maths and English (if required)

This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration. Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries.

Role Summary:

As a Business Administration Apprentice within a leading property services and maintenance provider, you’ll learn on the job while supporting our repairs, planned maintenance, compliance, and refurbishment teams. You will work closely with experienced project coordinators, contract managers, and operational staff to gain hands-on experience across key functions of property maintenance and building services operations.

Key Responsibilities:

Client, Resident & Stakeholder Interaction:

• Greet and assist clients, residents, and visitors in person, on the telephone, and via email
• Respond to general property repair and maintenance enquiries and log job details accurately
• Provide excellent customer care throughout the repair, maintenance, or refurbishment process

Scheduling & Operations Support:

• Support coordinators in scheduling and booking engineer visits, property inspections, and compliance checks
• Follow up on job progress, completion updates, and resident/client feedback to ensure high service standards
• Assist with preparing job packs, work orders, and compliance documentation

Database & Compliance Administration:

• Maintain and update internal job management systems, client records, and property databases
• Assist with logging safety certificates, compliance reports, and project documentation
• Support teams with preparing progress reports and tracking key contract deadlines

General Office & Team Support:

• Carry out reception duties, including answering phones, handling mail, and directing visitors
• Provide general administrative support such as filing, data entry, scanning, and document control
• Shadow experienced coordinators and project administrators to understand end-to-end contract operations

Skills & Attributes Required:

• Excellent communication, interpersonal, and customer care skills
• Strong organisational and planning abilities with keen attention to detail
• Ability to multitask and prioritise workload in a fast-paced environment
• Ability to work independently as well as part of a supportive team
• Reliable, motivated, and proactive attitude with a willingness to learn and develop professionally
• Basic IT literacy (e.g., email, MS Office, spreadsheets, and internal databases)

Training & Development:

• Hands-on, on-the-job training alongside experienced administrators, coordinators, and mentors
• Formal apprenticeship training (including dedicated off-the-job study hours)
• Broad exposure to key property services operations, including responsive repairs, planned maintenance, and building compliance

Business Administrator Level 3.

Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.

Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.

After completing the Level 3 apprenticeship, individuals typically move into roles such as:

• Senior Administrator
• Office Coordinator
• Team Assistant
• Executive Assistant
• Project Support Officer
• Customer Service Supervisor
• HR or Finance Assistant (depending on business area)

As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:

Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.

The course focuses on:

• Strategic planning and project management
• Leading and developing teams
• Financial and operational control
• Managing performance and delivering results
• Building stakeholder relationships
• Coaching and mentoring

On completion, learners are equipped to take on roles such as:

• Operations Manager
• Office or Practice Manager
• Business Development Manager
• Project Manager
• Department Manager
• Regional or Area Manager