Customer Service Apprentice

This position ensures that customers feel welcomed, informed, and valued while maintaining high standards of presentation, stock management, and service while contributing directly to sales performance and the overall reputation of Angel Trust Trading Ltd.

The role includes:

• The Customer Service apprentice will be responsible for ensuring customers receive excellent service and that the store operates efficiently. This includes a mix of customer-facing duties and behind-the-scenes tasks
• Customer Service - Greet customers warmly and assist with enquiries
• Offer product advice and support customers in making informed purchases
• Handle returns, exchanges, and customer concerns professionally

Sales & Till Operations:

• Operate the till accurately and efficiently
• Process payments, refunds, and loyalty transactions
• Promote special offers, new products, and company initiatives

Store Presentation:

• Maintain high standards of cleanliness and organisation throughout the store
• Ensure shelves are fully stocked, tidy, and visually appealing
• Support merchandising and promotional displays

Stock Management:

• Assist with deliveries, stock rotation, and inventory checks
• Report low stock levels or discrepancies to management
• Ensure products are correctly priced and labelled

Teamwork & Communication:

• Work collaboratively with colleagues to achieve store targets
• Communicate customer feedback and operational issues to supervisors
• Support new team members with guidance and positive teamwork

6 hours per week will be allocated to off the job training and course work. You will receive regular visits from your assessor and reviewer within the workplace.

To be discussed at interview.

As a charitable organisation, we are committed to providing compassionate, high-quality support to people experiencing social, debt, and housing issues, empowering individuals to overcome challenges and achieve greater stability, wellbeing, and independence. We value diversity, inclusion, and the unique strengths of every team member and service user.