Business Administration Apprentice – Medical/Team Secretary

• You will work with the Medical/Team Secretarial and wider multidisciplinary team within the Early Memory Diagnosis and Support Service
• You will receive supervision and on-the-job training while developing the knowledge, skills and behaviours required for the Level 3 Business Administrator apprenticeship
• Act as a professional first point of contact for service users, carers, staff and external agencies by telephone and email
• Prepare accurate letters, clinic correspondence, reports and appointment information using approved templates
• Develop copy typing, audio typing, note-taking and transcription skills, including the appropriate use of medical terminology
• Use Microsoft Office applications, including Word, Excel and Outlook, to produce documents, maintain spreadsheets and manage information
• Attending Multi-disciplinary Team meetings and Practice Governance Meeting and support team with preparing agenda and note taking
• Supporting the team with clinical auditing and ensure that the team is compliant with Key Performance Indicators
• Access and update electronic patient records and service databases accurately; full training will be provided
• Assist with diary management, appointment changes, room bookings and meeting arrangements
• Take meeting notes where required and produce clear, accurate records for review
• Maintain secure electronic and paper filing systems, following confidentiality, GDPR, information governance and records-management requirements
• Prioritise tasks, meet deadlines and escalate urgent or sensitive issues appropriately
• Provide general administrative and reception cover during staff absence or periods of increased workload
• Work positively with GPs, NHS colleagues, partner agencies and voluntary organisations while representing HPFT professionally
• Complete mandatory training and participate in supervision, apprenticeship reviews and personal development programme

What training will the apprentice take and what qualification will the apprentice get at the end?

• Level 3 Business Administration standard

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Level 3 Business Administration standard.

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on-site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

On successful completion, the apprentice will have transferable Level 3 business administration skills and experience in an NHS setting. Potential progression may include Medical/Team Secretary, Senior Administrator, Personal Assistant, clinical administration, records, HR, finance or team-coordination roles, subject to vacancies and recruitment requirements.

The role involves contact with people who may be distressed or have difficulty understanding information. It requires discretion, accuracy, resilience and strict confidentiality. The post is primarily office based at Rosanne House, with occasional cross-site working or reception cover depending on service need. Appointment is subject to NHS pre-employment checks and apprenticeship eligibility requirements.

NHS employment benefits, including pension scheme access, annual leave, flexible-working consideration, structured supervision, mandatory training and continuing professional development, subject to eligibility and Trust terms and conditions.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions. Our aim is to provide high-quality care and achieve great outcomes with and for the people and communities we serve, and in doing so demonstrate we are the leading provider of mental health and specialist learning disability services in the country.

With a workforce of over 4,000 people and an annual income of some £380 million, the Trust provides integrated health and social care

As a University NHS Foundation Trust, HPFT continues to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities, as well as strengthening our clinical research capability.

There has never been a more exciting time to join HPFT; we are proud to be rated as Outstanding by the CQC and that our staff would recommend us as a place to work and be happy with the standard of our care if a loved one needed it

Our values and behaviours have been developed by over 800 service users, carers and members of staff. They describe how we aim to be with service users, carers and each other. By living our values, we will deliver our ambition to be a leading provider for everyone we work with.

Our values set the tone for:

• The way we plan and make decisions.

• The way we behave with service users and each other.

• The kind of colleagues we recruit.

• The way we induct, appraise, and develop our staff.

Putting the people who need our care, support, and treatment at the heart of everything we do – always.
Consistently achieving the outcomes that matter to the individuals who use our services, and their families and carers, by working in partnership with them and others who support them.
Providing the very best experience of joined-up care in line with what service users and carers have told us makes ‘Great Care’.